Online Study Frequently Asked Questions


Explore our FAQs to find information on enrolment, courses, payment, support and much more. If you can't find the answer you're looking for, don't hesitate to contact us for further assistance.


Yes. Our online health courses accept students without prior experience as the courses provide foundational knowledge and skills.

Certainly. Completing an online course can improve your qualifications and job prospects. Job prospects also depend on skills and practical experience.

While you can complete the theoretical aspects of your course online, certain programs like Cert. IV in Allied Health Assistance and Diploma of Practice Management do include mandatory work placement hours. Please check the course details for specifics.

As our health courses are online, our courses are not eligible for visas to study in Australia. For more information on your options, please contact the Sydney branch as they manage our international enrolments.

For all student study assistance queries, please call our Study Assistance Line on 1300 139 239 or email the Institute at The Study Assistance Line is open from 9am to 5pm (EST), Monday to Friday.

To enrol, simply click "Enrol Now" on our course pages, complete the form, and an enrollment consultant will reach out to you. For any queries, feel free to call our consultants toll-free 1800 657 667.

IAH online courses are designed to maximise your learning online. You can progress at your own pace, study from anywhere, and assessment is progressive.

No. Online and on-campus qualifications hold similar value. What matters most is the accreditation of the institution and the skills gained, rather than the mode of learning.

You can contact IAH Support Centre at 1800 657 667 (toll-free).

You have a maximum of 5 years from enrollment to finish the online course. Study options include full-time, part-time, or self-paced. Typically, completing the course full-time takes around 12 months (Cert III, Cert IV) to 18 months (Diploma).



IAH offer a 30-day money-back guarantee. If you decide to withdraw within this period, you'll receive a 100% refund without any questions asked.

To select a health course, browse through our online course offerings and choose the one that aligns with your interests and goals. Check the course page for details on online course requirements, what you will learn, career outcomes, and online course structure.

If you need assistance, our consultants are always available to help at the toll-free 1800 657 667.

Typically, completing the online course full-time takes around 12 months (for Cert. III, Cert. IV) to 18 months (for Diploma). You have a maximum of 5 years from enrollment to finish the online course with study options of full-time, part-time, or self-paced.

The Certificate IV in Allied Health Assistance (HLT43021) online enables graduates to work as an Allied Health Assistant. Check the course page here for more details on online course requirements, what you will learn, career outcomes, and online course modules.

To enrol in a Cert. III course, you need to have completed Year 10 and be at least 16 years of age.

To enrol in a Cert. IV or Diploma course, you should have either: completed Year 12 or a Certificate III qualification; or have at least 2 years of sufficient life experience (work or study), if over 21 years of age.

You can choose your work placement, however, IAH can provide assistance in locating a suitable workplace if you are having difficulty finding a suitable agency.



No. You can choose to pay your tuition by affordable fortnightly payments, with a total of 26 - 36 instalments depending on the online course.

At IAH, we understand that events can arise requiring you to either withdraw from or defer your study. Here's how our refund policy works:

- Within 30 days of enrollment: 100% refund

- More than 30 days but less than 3 months after enrollment: 50% refund

- 3 months or more after enrollment: No refund

Remember, the timing of your withdrawal notice impacts your eligibility for a refund. Please inform us promptly after deciding to withdraw.

Most refunds are processed between 7-10 working days.

At IAH, we offer convenient payment choices to make pursuing your desired course achievable. You can either:

- Get a 20% discount by paying your tuition in full upfront

- Opt for budget-friendly monthly payments

If you choose the instalment option, you'll make regular small payments. The initial payment secures your online course enrollment.

To set up a payment plan, reach out to your local IAH. The initial payment amount and the number of instalments will vary based on your chosen health course and personal situation.


Student Support

To discuss your enrolment options, please contact your local branch.

Units will automatically release after you finish and upload the current Assessment Book.

Yes, each question will specify the required word count for a successful response.

An NYC means that you may not have included all of the required information in your response. Please review your marker's comments to help you in your resubmission. For further support, you can contact an Education Advisor by calling 1300 139 239 or emailing

A workbook could be returned unmarked for different reasons. It could be that you've uploaded the wrong document, your answers are overly long, or you haven't answered all of the questions required. The exact reason should be on your result notification email. If you are still unsure, please contact the Education Team by calling 1300 139 239 or emailing


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