HLT47321 Certificate IV in Health Administration

Level12 months

This health administration Cert IV builds on the Cert III in Health Administration. Designed for those in operational or team-leading health administration roles, who follow routines and take ownership of their tasks.

Study online Certificate IV in Health Administration (HLT47321) with Institute of Allied Health.

This course is not available to international students.

  • This nationally recognised HLT47321 Certificate IV in Health Administration reflects the role of individuals who work in operational or team-leading roles in health administration. These workers follow known routines and procedures, taking responsibility for their own work.

  • Students who successfully complete this online health qualification can expect to be involved in the delivery of administrative work in the health industry. They achieve this by combining communication, customer service and technical skills, and using discretion and judgment to adapt and transfer their skills to different situations.

  • Enrol now to study health administration online. Study from anywhere and earn your Cert IV at your own pace.


You will learn:

  • Develop the necessary skills and confidence to communicate with a range of healthcare staff

  • Manage resources and develop the skills to order stock efficiently

  • Learn how to effectively use administrative systems and relevant workplace technology

  • Manage customer feedback and complaints

Career outcomes:

  • Health Administration Worker

  • Medical Receptionist

  • Hospital Administration Officer

  • Allied Health Administrator

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Online Course Details


HLT47321 Certificate IV in Health Administration

Nationally Recognised Training Logo black and white

Institute of Allied Health is a trading name for the Australian Institute of Professional Counsellors Pty Ltd and qualifications are awarded by AIPC (RTO Provider Number 0670).

This health administration course is delivered online. You can study your Certificate IV on a full-time, part-time or self-paced basis. Indicatively, a full-time study of this online health administration course will take approximately 12 months.

To obtain entry to this online health administration course, you need to demonstrate completion of at least Year 12 (or equivalent) OR a recognised Certificate III qualification and be at least 17 years of age.

If you are 21 years or older, you may apply for entry based on completion of at least 2 years of employment where literacy and numeracy was required to undertake the work.

This course is not available to international students.

Discounted upfront payments $2990 (normally $3790- save 20%)

Fortnightly payments $139/fortnight x 26 payments



Online Course Structure



Unit 01 Work with people with mental health issues

Establish relationships, clarify needs and work collaboratively with people who are living with mental health issues.


Unit 02 Promote Aboriginal and/or Torres Strait Islander cultural safety

Promote Aboriginal and/or Torres Strait Islander cultural safety.


Unit 02 Work with diverse people

Work with diverse people.


Unit 03 Work legally and ethically

Identify and work within the legal and ethical frameworks that apply to an individual job role.


Unit 04 Communicate and work in health or community services

Identify and use appropriate communication techniques effectively with clients, colleagues and management.


Unit 05 Respond effectively to behaviours of concern

Identify and respond to behaviours of concern with people.


Unit 06 Implement and monitor infection prevention and control standards, policies and procedures

Provide information about infection prevention and control procedures and integrate those procedures into work practices.


Unit 07 Maintain work health and safety

Implement and monitor workplace health and safety policies, procedures and work practices.


Unit 08 Prepare and process medical accounts

Provide advice to patients regarding fee structures and process referrals.


Unit 09 Manage health billing and accounting system

Implement and monitor a billing and accounting system in a health practice.


Unit 10 Manage business risk

Manage business risks in a range of contexts across an organisation.


Unit 11 Use medical terminology in health care

Apply an understanding of medical terminology to interpret clinical documentation.


Unit 12 Apply the principles of confidentiality, privacy and security within the medical environment

Apply the skills to procedures and principles relating to confidentiality, privacy and security.


Unit 13 Facilitate a coordinated approach to client care

Provide instructions and information to clients and pro-actively follow up with clients.


Unit 14 Reflect on and improve own professional practice

Reflect on and improve own professional practice.



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