HLT37315 Certificate III in Health Administration

Unit 01 Participate in workplace health and safety

Acquire the knowledge and skills of workplace health and safety to carry out your work.

Unit 02 Work with diverse people

Learning and identifying the skills to work with diverse people.

Unit 03 Work with people with mental health issues

Establish relationships, clarify needs and work collaboratively with people who are living with mental health issues.

Unit 04 Work legally and ethically

Identify and work within the legal and ethical frameworks that apply to an individual job role.

Unit 05 Interpret and apply medical terminology appropriately

Understand and respond to instructions, to carry out routine tasks and use appropriate medical terminology.

Unit 06 Communicate and work in health or community services

Identify and use appropriate communication techniques effectively with clients, colleagues and management.

Unit 07 Respond effectively to behaviours of concern

Identify and respond to behaviours of concern with people.

Unit 08 Apply basic principles and practices of infection prevention and control

Implement standard and transmission-based precautions and respond to risks.

Unit 09 Support continuous improvement systems and processes

Provide continuous improvement in an organisation.

Unit 10 Deliver and monitor a service to customers

Identify customer needs and improvements in the provision of customer service.

Unit 11 Prepare and process medical accounts

Provide advice to patients regarding fee structures and process referrals.

Unit 12 Maintain patient records

Maintain existing patient records on a management system.

Unit 13 Provide first aid

Provide first aid response to a casualty in line with first aid guidelines.